Reference

What You Need to Know Before You Join

77df operates under a set of legal conditions that govern account access, wallet use, and eligibility — and those conditions depend on your local law and the region you're accessing from.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsUser rights and data handlingPolicy contact path
77df What You Need to Know Before You Join
HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is held securely and accessed only for the purposes set out in our privacy policy — account verification, wallet transaction processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal data to third parties. You have the right to request a copy of data we hold about you, and you can ask for corrections or deletion where permitted by applicable law.

Data Retention

We retain account and transaction records for as long as required by applicable legal and financial obligations. Wallet records for bKash, Nagad, and Rocket transactions are included in this retention scope.

Cookie Use

We use cookies to maintain your session, remember your preferred payment method, and understand how you move through the account dashboard. You can manage cookie settings via your browser.

Account Security

All account logins are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and change your credentials.

Rights Requests

To request access to, correction of, or deletion of your personal data, contact us via the email address in your account settings. We aim to respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about account eligibility, jurisdiction restrictions, or the terms that apply to your wallet use — bKash, Nagad, or Rocket — our support team can direct you to the right policy area. We handle legal queries separately from general account help, so flag your message clearly when you write in.

Live Chat Use the live chat widget in your account dashboard for urgent legal or eligibility queries. Explain your question clearly and our team will escalate if needed.
Email Support Send detailed legal questions — including jurisdiction concerns or wallet-term disputes involving bKash, Nagad, or Rocket — to our support email address listed in your account settings.
Account Help Centre The help centre inside your account covers policy documents, terms updates, and wallet eligibility conditions. Check there first before raising a direct support request.

Legal Questions We Get Asked Most

These are the questions we see most often around account eligibility, jurisdiction rules, data rights, and how our terms apply to wallet use in Bangladesh. If your question isn't here, reach out via live chat or the support email in your account.

Access depends entirely on your local law and eligible region. We do not confirm legal status for specific locations. Check your local regulations before opening an account or making any deposit.

Accounts opened in breach of eligibility conditions may be suspended or closed. Any funds deposited under those circumstances may be withheld pending a compliance review before any withdrawal is processed.

Yes. Wallet provider terms apply alongside our account conditions. If bKash, Nagad, or Rocket impose regional limits or payment restrictions, those conditions sit alongside our own account terms.

Send a data access request to the support email listed in your account settings. We will respond within the timeframe required under applicable law and provide the data we hold on your account.

You can request deletion where permitted by applicable law. Note that transaction records tied to bKash, Nagad, or Rocket wallet activity may need to be retained for legal or financial compliance reasons.

We post updates directly on this page. If a material change affects your account or wallet eligibility conditions, we will notify you via the contact method registered to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.